Manual Operations on Gateway

Manual operations on the gateway feature allows operators tocommunicate with the gateways to refresh data, perform different types of resets and force firmware reloads through the gateways.

Icon	Definition
	Soft reset: will not affect the database. This command sends new information to a gateway to update its physical components (relays, inputs, doors and outputs).
	Hard reset: will delete the existing gateway database and reload it with new information. Reset commands should be executed with caution. Before you carry out a gateway reset operation, we recommend you contact our Technical Support. For more information, see Technical Support.
	Reload: will delete the content of the gateway database, restart the gateway and reload the data from the system database.
	Broadcast: will send a signal to the selected component manually.
	Forced reload firmware: will force a reload of the selected firmware (KT-NCC).

Note...

A hint is displayed when you move your cursor over a button. It gives details about the operation to be performed.

Selecting a Gateway

1 - From the EntraPass workstation main window, select the Operations tab and click the Gateway button to open the Gateway dialog where all the gateways connected to your system will be listed.

Updating Physical Components

1 - Select the gateway for which you want to perform a soft reset.

2 - Click the Soft reset button. This command will send new information to the gateway to update its physical components (relays, inputs, doors and outputs).

Performing a Hard Reset

Note...

Reset commands should be executed with caution. Before you carry out a controller reset operation, we recommend you contact our Technical Support. For more information, see Technical Support.

1 - Select the gateway for which you want to perform a hard reset.

2 - Click the Hard reset button. This command will erase the existing gateway database and reload it with new information.

Reloading Gateway Data

EntraPass allows operators to reload data in order to refresh system parameters with new data from the system database. When should you reload a gateway?

• After major changes in the system database such as new cards, new devices, modification of component definition, definition of new schedules;

• When one or more controller (s) is malfunctioning (when it does not receive data for instance).

After a reload operation, the gateway reorganizes the data received and communicates the new data to all the sites and controllers.

Note...

Communication with controllers is suspended during a reload operation.

1 - Select the gateway for which you want to reload the data.

2 - Click the Reload data button. Gateway data will be updated.

Broadcasting

1 - Select the gateway to which you want to send a broadcast.

2 - Click the Broadcast button. This command will send a manual broadcast to the gateway.

Forcing a Firmware Reload

1 - Select the KT-NCC for which you want to force a firmware reload.

2 - Click the Forced reload firmware button. This command will force the KT-NCC firmware reload.

Note...

The button remains inactive if you select a component other than the KT-NCC by mistake.

Redundant gateway operations

If a redundant server has been used in a number of ways. It will become active following the failure of the primary gateway. It can also be manually switched to. This may be used for primary gateway maintenance. If a redundant gateway is automatically switched to the primary gateway can only be reinstated manually.

2 - Select your multi-site gateway to see the status of all gateways.

3 - Right-click on a gateway to view options.

4 - Select as online gateway to reinstate primary gateway.

A green square highlights the active gateway. A yellow square highlights non-active gateways.

Note...

Gateways can be reloaded individually or together. To reload a gateway individually right-click the gateway and select Reload. To reload the gateways together right-click the multi-site gateway and select Reload. This will reload all associated gateways.